At Spin Lucky, we take the privacy of our Pakistani players seriously. This policy explains exactly what personal information we collect, why we collect it, how it's used, who it's shared with, and what rights you have over your own data. No small print designed to confuse — just a straightforward explanation of how your information is handled.
Six principles that guide every data decision at Spin Lucky — from the moment you register to every transaction you make.
Every piece of data transmitted between your device and Spin Lucky is protected by 256-bit SSL encryption — the same standard used by international banks. Your login credentials, payment details, and personal information are encrypted end-to-end at all times.
Spin Lucky does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. Your data belongs to you and is used only to provide you with the Spin Lucky service — nothing more.
Spin Lucky collects only the data we genuinely need to provide the service, verify your identity, process your payments, and comply with our legal obligations. We don't collect data just because we can — we collect what we need and nothing extra.
You have real rights over your personal data at Spin Lucky — the right to access it, correct it, delete it (where legally permitted), and opt out of certain uses. These aren't theoretical rights buried in policy language. They're exercisable by contacting our support team.
Personal data at Spin Lucky is stored on secure, access-controlled servers. Only staff who genuinely need access to specific data categories for their job function are granted access. Data is retained only as long as required by our legal and operational obligations.
This Privacy Policy is written to be understood by anyone — not just lawyers. If you have a question about how Spin Lucky handles your personal data that isn't answered here, contact our support team and we'll give you a plain, direct answer.
Spin Lucky operates the online gaming and sports betting platform available at spinlucky-khelo.com. When we refer to "Spin Lucky", "we", "us", or "our" in this Privacy Policy, we mean the operator of this platform and the entity responsible for the personal data of registered players.
As a platform designed specifically for Pakistani players, Spin Lucky processes all personal data in PKR accounts and through Pakistan-based payment integrations including Easypaisa, JazzCash, NayaPay, SadaPay, and major Pakistani bank IBFT connections. We are the data controller for all personal information collected from players registered on the Spin Lucky platform.
For any privacy-related queries or requests, you can reach the Spin Lucky data team directly at support@spinlucky-khelo.com. Our support team handles all data requests and will direct your query to the appropriate team member.
This policy applies to: All registered players on the Spin Lucky platform, visitors to spinlucky-khelo.com, and anyone who contacts Spin Lucky via email or live chat — whether they have a registered account or not.
Spin Lucky collects personal data in several categories. The table below summarises what we collect, why we collect it, and how long we keep it.
| Data Category | What It Includes | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, selfie photograph, CNIC document images | KYC verification, fraud prevention, age verification |
| Contact Data | Email address, mobile phone number | Account communication, support, promotional messaging (with consent) |
| Financial Data | Deposit and withdrawal amounts, payment method identifiers (wallet ID, masked card numbers), transaction timestamps | Payment processing, anti-money laundering compliance, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Fraud detection, platform optimisation, geographic access control |
| Usage Data | Games played, bets placed, session durations, pages visited, feature interactions | Responsible gaming monitoring, platform improvement, promotional targeting |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Service quality, dispute resolution, training |
Spin Lucky does not collect full bank account numbers or full card numbers — these are handled directly by your payment provider's secure infrastructure and are never transmitted to or stored by Spin Lucky. We also do not collect biometric data beyond photographs submitted for KYC verification, and we do not collect any data from minors — our platform is strictly for players aged 18 and above.
The majority of personal data Spin Lucky holds about you is information you provided directly during registration, KYC verification, or in the course of using our services. This includes your name, date of birth, contact details, and payment information submitted when depositing or withdrawing.
When you visit spinlucky-khelo.com or use the Spin Lucky platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type of device and browser you're using, the pages you visit, and how long you spend on each section. This data is collected through server logs, cookies, and similar tracking technologies explained in Section 7.
In some circumstances, Spin Lucky may receive limited information about you from third parties. For example:
What we don't receive: We do not purchase or obtain personal data lists from marketing companies or data brokers. Every piece of data Spin Lucky holds about you either came directly from you or was generated by your interaction with our platform.
Spin Lucky uses the personal data it collects for specific, legitimate purposes. Here is a plain explanation of each use and why it's necessary:
Every use of your personal data at Spin Lucky is grounded in one of the following legal bases. We don't process data without a lawful reason to do so.
Processing your account data, game sessions, deposits, and withdrawals is necessary to fulfil our contract with you as a registered Spin Lucky player.
KYC verification, transaction record retention, and anti-money laundering screening are legally required activities for platform operators like Spin Lucky.
Fraud prevention, platform security, responsible gaming monitoring, and improving the Spin Lucky platform are legitimate interests that justify processing technical and usage data.
Marketing communications by email or SMS are only sent with your explicit consent. You can withdraw this consent at any time with immediate effect, as explained in Section 12.
Spin Lucky shares personal data only in the following defined circumstances. We do not share data with unaffiliated parties for their own marketing purposes under any circumstances.
To process your deposits and withdrawals, Spin Lucky must share necessary data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your IBFT bank, or your card-issuing bank. This data is limited to what the payment provider requires to execute the transaction. Payment processors are contractually bound to use this data only for transaction processing.
Spin Lucky works with third-party identity verification providers to conduct KYC checks. These providers receive your identity documents and biographic information solely for the purpose of verifying your identity. They are prohibited from using your data for any other purpose.
Third-party game studios — such as Pragmatic Play, NetEnt, and Microgaming — may receive a player identifier and session token to enable you to play their games. These providers do not receive your full name, CNIC details, or financial information. Game session data from their systems is returned to Spin Lucky to update your account balance.
Spin Lucky will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law or lawful request. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that Spin Lucky undergoes a merger, acquisition, or sale of substantially all its assets, player data may be transferred to the acquiring entity. In such circumstances, Spin Lucky will notify affected players in advance of the transfer and ensure that the acquiring entity commits to data protection standards at least equivalent to those in this policy.
What we never do: Spin Lucky never sells player data. We never share your CNIC details, full name, or financial information with advertising networks or marketing data companies. Any data-sharing arrangement Spin Lucky enters into is governed by written agreements that restrict the recipient's use of the data to the stated purpose.
Spin Lucky uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device by a website — it helps the site remember information about your visit. Here's how Spin Lucky uses cookies:
These cookies are necessary for the Spin Lucky platform to function. They manage your login session, remember your language preference, and enable core security functions. You cannot opt out of essential cookies without losing access to the platform.
Spin Lucky uses analytics tools to understand how players use the platform — which pages are most visited, where players encounter difficulties, and how different features perform. This data is used in aggregated, anonymised form to improve the Spin Lucky experience. You can opt out of analytics cookies via the cookie preference settings available on the platform.
Functional cookies remember your preferences — such as your preferred game category or display settings — to improve your experience on return visits. These cookies do not track you across third-party sites.
You can manage and delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only certain types, or delete cookies you've already received. Note that blocking essential cookies will prevent you from accessing your Spin Lucky account. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
Spin Lucky retains personal data for as long as it is needed for the purpose for which it was collected, or as required by applicable law — whichever is longer. Here are the specific retention periods that apply to the main data categories:
When data reaches the end of its retention period, Spin Lucky securely deletes or anonymises it. Anonymised data — from which you can no longer be identified — may be retained indefinitely for statistical purposes.
Protecting your personal data against unauthorised access, loss, or misuse is a genuine operational priority at Spin Lucky — not just a compliance checkbox. Here's what we do to keep your data secure:
Your role in security: Data security is a shared responsibility. Use a strong, unique password for your Spin Lucky account, enable two-factor authentication, never share your login credentials, and contact support immediately if you suspect your account has been compromised.
As a registered player at Spin Lucky, you have the following rights regarding your personal data. These are genuine, exercisable rights — not policy language without substance. To exercise any of these rights, contact us at support@spinlucky-khelo.com.
Request a copy of all personal data Spin Lucky holds about you. We will provide this within 30 days of your request, free of charge.
Request correction of inaccurate personal data. If your name, date of birth, or contact details are recorded incorrectly at Spin Lucky, you can ask us to correct them.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected and no legal obligation requires us to retain it. Note that legal retention obligations may prevent full deletion.
Request that Spin Lucky restricts the processing of your data in certain circumstances — for example, while a rectification request is being assessed or where you contest the lawfulness of processing.
Request your data in a structured, machine-readable format where technically feasible. This applies to data you provided to Spin Lucky directly that is processed on the basis of consent or contract.
Object to processing based on legitimate interests, including profiling for responsible gaming monitoring. Where you object, Spin Lucky will cease that processing unless we have compelling legitimate grounds that override your objection.
Spin Lucky will respond to all data rights requests within 30 calendar days. Where a request is complex or we have received a large number of requests, we may extend this period by up to two months — we will notify you if an extension is necessary.
Spin Lucky is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. Registration at Spin Lucky requires confirmation that the registrant is 18 or older, and KYC verification confirms this through CNIC document review.
If Spin Lucky discovers that an account has been registered by or on behalf of a minor, we will immediately close the account, reverse any transactions where possible, and delete the personal data associated with the account. Any remaining balance after reversal of transactions will be forfeited and cannot be released to a minor or their representative.
Parents and guardians: If you believe a minor has registered at Spin Lucky using your personal details or payment methods, contact our support team immediately at support@spinlucky-khelo.com. We will investigate and take action promptly.
Spin Lucky will only send you marketing communications — including promotional offers, bonus notifications, and newsletter content — where you have explicitly opted in to receive them. This consent is collected during registration and can be updated at any time from your account settings or by contacting our support team.
You can withdraw your consent to marketing communications at any time, with immediate effect, using any of the following methods:
Withdrawing marketing consent does not affect your ability to use the Spin Lucky platform or access any promotions listed on the Promotions page. We will continue to send you essential service communications (such as transaction confirmations and security alerts) regardless of your marketing preference.
At Spin Lucky, marketing communications include promotional bonus offers, free spin notifications, seasonal campaign emails, and platform news. They do not include transaction receipts, account security alerts, responsible gaming notifications, or responses to support queries — these are service communications and are sent regardless of marketing consent.
The Spin Lucky platform integrates with third-party services to deliver certain functions — payment processing, game content, and identity verification. These third-party providers are separate entities with their own privacy practices. Here is how Spin Lucky manages these relationships:
While Spin Lucky takes reasonable steps to ensure third-party providers protect your data appropriately, we cannot be responsible for the privacy practices of providers operating under their own independently published privacy policies. If you have concerns about a specific third-party provider used by Spin Lucky, contact our support team for more information.
Spin Lucky may update this Privacy Policy from time to time to reflect changes in our services, the payment methods we support, legal requirements, or our data processing practices. The date at the top of this page will always reflect when the policy was last updated.
Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — Spin Lucky will notify registered players by email at least 14 days before the changes take effect. For minor clarifications or administrative updates, the policy may be updated without advance notice.
Your continued use of the Spin Lucky platform following an update to this Privacy Policy constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account by contacting our support team before the changes take effect.
The current version of the Spin Lucky Privacy Policy is always available at spinlucky-khelo.com/privacy-policy. We recommend bookmarking this page and reviewing it periodically.
If you have any question about this Privacy Policy, want to exercise a data right, or wish to raise a complaint about how Spin Lucky has handled your personal data, our support team is available 24 hours a day, seven days a week.
Spin Lucky takes all privacy complaints seriously. If you raise a complaint, we will acknowledge it within 48 hours and provide a substantive response within 10 working days. If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory authority in your jurisdiction.
For questions about the Terms and Conditions or Responsible Gaming policies, the same support channels apply.